To keep your account secure and verified, you must have a valid identity document. If your DNI or NIE expires, you will need to renew it and update your account with the new document.
You will receive notifications 7 days before expiration, on the expiration date, and regularly afterward until your document is updated.
If your document remains expired after 30 days, your account will be restricted to No Activity. You will only be able to log in and view a notification informing you that your account has been restricted due to an expired identity document.
To restore full access to your account:
Renew your ID or passport through the relevant government authority.
Upload your new document via My Account → Profile → Verification Process → Other Document.
We handle your personal data securely and in accordance with applicable privacy laws and best practices. For more information, please refer to our Privacy Notice.