To use our services, you must complete an identity verification process.
The information you provide during registration is checked against the identity verification database of the Spanish National Gaming Commission (DGOJ) to confirm your identity.
If your details match the information held by DGOJ, you will be able to:
Deposit up to a combined limit of €150.
Participate in games and place bets.
However, withdrawals of funds and winnings will remain unavailable until you complete document verification and Selfie/Liveness verification.
If your identity cannot be validated through the DGOJ identity verification service due to incorrect information or temporary service unavailability, you will be notified that your identity verification was unsuccessful and will not be able to play, deposit, or withdraw funds.
You can review and correct the following information:
DNI/NIE
Full name
Date of birth
Make sure your information matches your official identification document exactly. You have up to three verification attempts. If the same DNI/NIE is used for three failed attempts, it will be blocked for 24 hours.
Accepted Documents for Identity Verification
The following documents are accepted for identity verification:
DNI (Documento Nacional de Identidad) – National Identity Document for Spanish nationals.
NIE (Número de Identidad de Extranjero) – Foreign Identification Number for foreign residents.
You can upload your documents via My Account → Profile → Verification Process.
To ensure your documents are accepted, make sure they are:
Clearly visible and readable
Showing all four corners of the document
Valid and not expired
Full Account Verification
After you successfully complete document verification and Selfie/Liveness verification, you will have full access to your account and you will be able to:
Deposit funds
Participate in games
Make withdrawals