There are two options for account closure/self-exclusion provided to our members, which can be found in My Account → Profile → Player Protection.
Take a Break: This feature allows you to take a temporary break from their Sportsbook and/or Casino activity. Once the selected timeframe (24 hours, 1 week, 1 month, or 2 months) has elapsed, your account is automatically reactivated. You cannot cancel or shorten the selected break period.
Self-exclusion:This feature takes effect immediately from the moment it is set and lasts for the selected time frame (3 months, 6 months, 12 months, 5 years). If you select a period longer than 6 months, you may request a revocation after the 6-month mark has passed.
Permanent self-exclusion via DGOJ: If you registered for Self-Exclusion via the DGOJ (RGIAJ Registry), you may request removal from the registry after 6 months. Once removed, you can request the reactivation of your account.
Account Deletion
Please note that account deletion involves the removal of your personal data from our database following GDPR.
This is different from account closure. Once your personal data is erased, you will no longer be able to register on our platform.
If you want to delete your account and data, you can visit “Account Deletion” in MyAccount environment and select “Submit Request”(for verified accounts) or send a request with the content "delete data '' by e-mail to dpo-office@betano.es. Please mention your username and send us the e-mail from your registered e-mail address.
You can find more information in our Privacy Policy section.