You can find the available account closure/self-exclusion options in My Account → Profile → Player Protection.
Take a Break: This feature allows you to take a temporary break from their Sportsbook and/or Casino activity. Once the selected timeframe (24 hours, 1 week, 1 month, or 2 months) has elapsed, your account is automatically reactivated. You cannot cancel or shorten the selected break period.
Account Closure: You can use the option to close your account for both Sportsbook and Casino for 1 month, 3 months, 6 months, 12 months or indefinitely.
Self-exclusion:This feature takes effect immediately from the moment it is set and lasts for the selected time frame (3 months, 6 months, 12 months, 5 years). If you select a period longer than 6 months, you may request a revocation after the 6-month mark has passed.
Permanent self-exclusion via DGOJ: If you registered for Self-Exclusion via the DGOJ (RGIAJ Registry), you may request removal from the registry after 6 months. Once removed, you can request the reactivation of your account.
Your safety and well-being are our highest priority. Through these features, we show our dedication to promoting responsible gaming practices.
For more information on responsible gaming, please refer to our Responsible Gaming page.