If your verification document was rejected, please follow these steps:
Check the reason
Review the email or notification we sent to understand why your document was rejected.Review accepted documents
Check our article How do I verify my new account? for accepted documents and submission requirements.Resubmit your document
Upload a new document that meets all verification requirements.
Tips for Successful Verification
Make sure your document is:
Clear and readable, with all four corners visible.
Valid and not expired.
Complete and in your name.
Free from blur, poor lighting, or missing information.
Before submitting, double-check that all details and documents meet the requirements.